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Liberty Mutual Insurance

Engaged Employer

In the middle - Customer Service Representative Liberty Mutual Insurance Employee Review

3.0
Jul 22, 2015
Recommend
CEO approval
Business Outlook

Pros

Benefits, bonuses, pay, paid training, & licensing

Cons

Late, schedule, product training is less than mediocre, tenure first, sales metric for csr role

Explore other reviews about Liberty Mutual Insurance

5.0
Mar 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great management, lots of support, and good foundation moving forward.

Cons

A little stress when first starting

1.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

There are no pros to working here. I just thought of one, you have a chance to work remotely so you don’t have to see your toxic, incompetent manager in person every day.

Cons

Toxic, hostile culture Favoritism to the extreme 50-60 hours a week work but get paid for 40 Being forced to give your manager a 9-10 on a survey when they don’t deserve it to avoid fear of retaliation Coworkers crying and having panic attacks on a daily basis Just everything

2
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