Absolutely no work-life balance. There is a ton of work that cannot possibly be processed in an 8 hour day. You work at least an hour to two daily of unpaid overtime just to keep up as the management has zero tolerance of you not maintaining your monthly stats. Management is aware everyone works extra hours, however they will not authorized overtime.. I endured the most stress I have ever experienced. It came down to realizing the job was not worth my health and sanity.