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Liberty Mutual Insurance

Engaged Employer

Forget ERISA, Just Deny The Claim - Claims Manager Liberty Mutual Insurance Employee Review

1.0
Sep 12, 2019
Recommend
CEO approval
Business Outlook

Pros

Liberty is a straightforward place to work, if you've worked at one insurance company, you've worked here. If you just want to come in an pick up a paycheck, without having to return phone calls of claimants, this is a great place to work. Ignoring calls, not returning voicemail, etc are all generally accepted, and your supervisor won't hassle you about it.

Cons

The claims policies are designed to result in a denial regardless of the merits of the claim itself, especially with employer policies that are covered under the Employee Retirement Income Security Act, because even an actively fraudulent denial (which happens daily, by design) won't result in any costs to the company unless a US Attorney decides to prosecute..... which they don't. If that's the kind of place you want to work, go for it - it's safe and secure, as long as you don't mind hurting people already injured and unable to work.

Explore other reviews about Liberty Mutual Insurance

5.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone I worked with was great.

Cons

Standard annoying office politics at play.

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay, way to start in insurance, decent training, nice facility with lots of parking.

Cons

Unbelievable workload that cannot be completed in an 8 hour period. However, it is expected to be done with no overtime allowed. Coworkers crying at their desk due to receiving a weeks worth of work in 1 day. Can crush all of your marks just to be met with well for this reason you only meets, so here is your 3%.

2
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