2.0
Jun 12, 2019
Current employee, more than 1 year
Springfield, MA
Recommend
CEO approval
Business Outlook
Pros
Great benefits, good time off options
Cons
Management puts such an emphasis on metrics that you feel like just a number here. All rewards feel like bribes to get better numbers -- they don't really care about good customer service, just about getting the customer off the phone within 6 minutes. It's a disheartening and often depressing place to work.