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Liberty Mutual Insurance

Engaged Employer

Terrible management and unqualified staff at local offices. - Anonymous employee Liberty Mutual Insurance Employee Review

1.0
May 27, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

No pros none none none

Cons

Where do I begin? I worked for a local auto, home and life office. My co-workers were rude, unprofessional and were not qualified to do their jobs. Corporate only cares about corporate office in Boston - that's all; they do not care about any other office outside of Boston. Once you're in, you don't leave. You can do or say anything you want and no one cares, especially management. I've had more than 10+ years experience in corporate companies and this BY FAR takes the cake.

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5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

-ADP internship is a preview of the full-time ADP -Supportive teams + tons of resources and events -Opportunity to shadow different dept outside of your assignment

Cons

-No cons I can think of

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

2
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