Worked there almost a decade - Sales Representative Liberty Mutual Insurance Employee Review

Pay is low. Most commissions for auto/home sales are roughly 10%. That's lower than the average insurance carrier's commission, but Liberty claims to make it up in covered overhead. The issue is Liberty is simultaneously trying to cut the costs of office space for their sales team and making their sales team come into the office every day. They claim the job is "outside sales", but you will spend well over 90% of your time inside due to mandatory outbound call events and repetitive, mandatory 30 minute morning meetings. Some offices do not have a meeting EVERY morning, instead opting for 3 a week, but some have them every single morning. The biggest problem Liberty Mutual has is too many managers. There are 9 steps on the ladder from you to the CEO, and each step up is even further removed from knowing what's going on beneath them. Virtually the only managers you will ever meet are your branch and area managers. They wield no power over the price of your product and the rules of how much (or how little) you can market yourself, but they have managers breathing down their necks to increase production. If any issue arises, managers can "look the other way" at their discretion, but this just allows for favorites to be played, and they absolutely are. If you don't believe this to be true, then you're a favorite. At different times during my decade with Liberty, I was on both ends of the spectrum. Liberty Mutual management cares about 2 things. Making money and cutting costs. Sales agents are on their own when it comes to paying for marketing themselves, but you can't do too public of marketing (like newspaper ads or billboards). As I mentioned before, you'll be required to spend the vast majority of time in the office so management can see that you are working, but Liberty is trying to push for "flex space" offices which have a shared desk per 3 or 4 workers - erasing their argument of why they pay their reps so little. Your paid time off is just based off of your base salary, which after a few years is roughly 16k. So if you take a week off, you better hope your renewals are enough to help you pay your bills, as you will only be paid your low base salary and renewals for the week you didn't make any new sales. And, by the way, the renewals are roughly 1%. You will be worked like a rat on a wheel. You will never be able to take it easy. You will grind for the little they give you until you leave jobs or retire. They allow for other carriers to be sold, provided Liberty Mutual's initial rate was too high (which is about 80-90% of the time), but the new business commission you make is less than half of what that carrier usually pays. The renewals for the other carriers are also just 1%. Despite the ridiculously high number of managers, if you'd like to move up you have to wait for them to retire or die, as very few people shift jobs once they hit management. The managers are paid fairly well, have bonuses, and can take normal time off. Salespeople who obtain management positions rarely leave. Is it possible to make a lot of money at Liberty Mutual as a sales rep? Yes, but the odds are low that you will make more than 100k until maybe year 3 or 4, and even then, you'll have to work like a dog to keep it, as the renewals are so low taking it easy is going to drop your yearly income substantially. Oh, and the CEO took a bonus that was higher than the entire company's profit in 2017.