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Liberty Mutual Insurance

Engaged Employer

Choas - Senior Claims Representative Liberty Mutual Insurance Employee Review

3.0
Feb 27, 2013
Recommend
CEO approval
Business Outlook

Pros

Good Benefits, no weekends, decent schedule, an okay 401K company match. Decent salary after training and experience. Paid training and licensing.

Cons

The work load is never evenly balanced among adjusters. Their re-organization has been nothing but chaos. Newly assigned Managers have NO idea what they are doing as they have no experience in the new business areas they have been placed in. Every week there are new changes in policies and procedures and there is a lack of consistency across the board. Some departments are treated as children and not adult employees. When inquiries are made, your concerns are rarely address or questions answered. There are so many hush-hush topics among management. Lastly, higher career opportunities are often times based on who your friends are and not primarily on who produces the best work.

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5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

-ADP internship is a preview of the full-time ADP -Supportive teams + tons of resources and events -Opportunity to shadow different dept outside of your assignment

Cons

-No cons I can think of

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

2
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