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Liberty Mutual Insurance

Engaged Employer

constant reorgs and layoffs - Help Desk Analyst Liberty Mutual Insurance Employee Review

2.0
Nov 27, 2018
Recommend
CEO approval
Business Outlook

Pros

Company pays pretty well and decent benefits. Flexible work from home arrangements.

Cons

Constant reorgs, layoffs, and replacing employees with offshore contractors. Why pay above average and then turn around and layoff workers to save money.? All this is done despite being highly profitable. Next month, Seattle help desk, myself included, are getting replaced by mostly new reps in Plano that will start at the bottom of the pay scale. Every year Agile or some other corporate methodology is used as an excuse to layoff employees. Last year, about 800 IT workers in Dover were laid off. Very low morale as most employees understand their job is not 100% safe.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great work culture Flexible schedule No overtime Good career opportunities

Cons

If working a technical position, they pay less than average

1.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

time off, paid holidays, retirement benefits

Cons

absolutely horrific work environment. Toxic culture and leadership. they are purposely underpaying homeowners claims. Guess they figure for the few that might go to appraisal or suit, they are still ahead of the game. Really sad state to see what the company has become. They at one time strongly believed in paying what is owed and making people whole again. That has all been tossed aside under the current CEO. Absolute disgrace and unethical behavior

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