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Liberty Mutual Insurance

Engaged Employer

Spiraling out of control - Director Liberty Mutual Insurance Employee Review

1.0
Mar 6, 2018
Recommend
CEO approval
Business Outlook

Pros

Competitive starting comp Hey, we have free coffee. The CEO reminds us all the time. Flexible work arrangements (if you have a boss who abides by corp policies)

Cons

Culture is rotting, and it starts at the top. It's a very white male world at the top. Profits dissolving. So are benefits. Major expense issues = inability to invest in people and development Constant restructuring creates anxiety, confusion, delays and of course...layoffs (and don't worry, there are many coming) Many senior managers who got to where they are throwing elbows and churning &a burning through resources (i.e. humans)---I have witnessed bullying, cheating and lying Home office treats Field front line employees (those doing the real work, talking and trying to help our customers) as commoditized resources Slow slow slow...incredible bureaucracy Multiple identity crises...dinosaur insurance company trying to a cutting edge tech company

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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