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      Liberty Mutual Insurance

      Engaged Employer

      Liberty Mutual Insurance reviews

      Get Ready for Favoritism In the Tampa Call Center - Senior Customer Service Representative Liberty Mutual Insurance Employee Review

      2.0
      Feb 28, 2018
      Senior customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Salary, FTO, Benefits, Helping Older Clients

      Cons

      Literally Everything Else you can think of. It is the stereotypical corporate culture were as one of the people said directly to me, "she gets what she wants because she knows the right people...." in the tampa florida office.

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      Liberty Mutual Insurance Response
      8y
      We're sorry to read about your experience. If you feel you've observed unfair behavior, you may want to call our Compliance Helpline for guidance. Feedback helps us to improve, so thank you for sharing.

      Explore other reviews about Liberty Mutual Insurance

      5.0
      Jun 23, 2026
      Sr. marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work-life balance Nice coworkers and healthy work relationships Lots of resources

      Cons

      Slow moving pace and limited risk taking

      2.0
      Jun 22, 2026
      Principal business analyst ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Diverse culture, work life balance, flexibility

      Cons

      They go through layoff regularly. Lay offs are massive, whole organizations at a time. They have multiple waves a year. I’m not sure how anything gets accomplished from so much firing and hiring and moving. Whoever’s left takes the burden and realizes they’re next. It’s bad for motivation and productivity.

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