Claims Work is Bad Enough - LM Makes it Unbearable - Claims Specialist Liberty Mutual Insurance Employee Review

I will openly admit that pretty much ANY claims job is going to be difficult. It is a negative enviroment and you're frequently dealing with hostile customers, a high work load, and heavy deadline-driven tasks. That being said, LM makes to make a bad situation worse. They bog the system down with ridiculous, tedious processes. They want everything done on a converyor belt approach, probably so they can eventually outsource everything to India. You are not reviewed. You are 'calibrated'. They tout Lean, then demand redundancies in almost every task. At least in my office, corporate politics rule the day. People are promoted based on who they know, not what they do. I literally dread going to work everyday and when I inevitably get fired, I'm not going to cry. I'm going to do a backflip.