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Liberty Mutual Insurance

Engaged Employer

The times they are a changing... - Anonymous employee Liberty Mutual Insurance Employee Review

3.0
Oct 18, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good development programs for employees and a focus on empowering employees to improve work for our customers.

Cons

Right now, many departments are suffering from change fatigue. It drags down morale and makes it difficult for people to care about improving things since everything changes too quickly.

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Liberty Mutual Insurance Response
8y
Thanks for sharing your concerns about changes. It’s true that our organization is undergoing a significant amount of change as we work toward meeting evolving customer needs. While we do our best to manage the pace and the impact of change, we understand that it can take a toll on our employees. It’s our goal to lead inclusively through change by creating an environment where employees feel empowered, motivated, appreciated, and inspired. If you have more thoughts you’d like to share, I’d encourage you to connect with your manager about these concerns so that we can understand and work to address them. - Melanie

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Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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