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Liberty Mutual Insurance

Engaged Employer

Never paid on time. - Insurance Sales Representative Liberty Mutual Insurance Employee Review

1.0
Sep 23, 2017
Recommend
CEO approval
Business Outlook

Pros

A good commision structure, if the commision is actually paid on time.

Cons

My experience at Liberty Mutual has been horrible. Management, Human resources, and payroll have completely dropped the ball when it comes to part time employees. I began working on may 15th. I agreed to work full time during training since i wasnt licensed. I confirmed with my recruiter that i would recieve full time pay during this period. Not only was my pay miscalculated (almost $5/hr less than what i agreed to.) I did not get my first pay check until 6 weeks after working because the managers did not put part time employees in the system. I asked human resources, and managers if they would cut me a check for my hours i worked, and i was told to wait until next pay period. The people hired with me got 3 paychecks before i got 1. Which of course put me in a hole. After waiting six weeks for a check, i get it and the hourly rate is short. It takes another month for them to pay me back pay. After training i go back to part time. I should have been getting a shift dif since july for working weekends. I have not received it yet and its now september. Escalated this issue to a manager and still no fix. I made goal last month to earn a commission. Once again there was an issue because my manager did not put my goal in the system correctly. Mind you i confirmed my goal with 3 different supervisors and this manager at the beginning of the month. Once our commision pay out is calculated i realize there is another mistake since mine says $0. Escalated the issue again and rather then them agreeing to pay me on the scheduled date. They tell me to wait until the end of october and it will be added to my next bonus. I have bills, i plan for money thats expected to be recieved and factor all of this into my budget. No one cares about overdraft fees, late payment fees, or interest accumulated because my bills are not being paid on time because Liberty mutual cant get it right. I believe this is against the law and its so unexpected from a fourtune 400 company.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, great people

Cons

No cons. It’s a great company

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay, way to start in insurance, decent training, nice facility with lots of parking.

Cons

Unbelievable workload that cannot be completed in an 8 hour period. However, it is expected to be done with no overtime allowed. Coworkers crying at their desk due to receiving a weeks worth of work in 1 day. Can crush all of your marks just to be met with well for this reason you only meets, so here is your 3%.

2
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