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      Liberty Mutual Insurance

      Engaged Employer

      Liberty Mutual Insurance reviews

      Stay away from this company - Claims Specialist Liberty Mutual Insurance Employee Review

      1.0
      Jun 1, 2017
      Claims specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Dress code is good for all employees

      Cons

      This company discriminates and will have a group of people in Boston Ma investigate your complaint. If you file a complaint they will try to get back at you by giving you low performance reviews, block you from posting for other jobs, keep you from getting promoted. They will lie on you and to you. They try to get you to tell them what they did to give themselves away. That's all they care about. They pit minorities against one another. I was so happy to leave this place. They just throw claims at bodies and do not want to properly train.

      Explore other reviews about Liberty Mutual Insurance

      5.0
      Jun 18, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fantastic work life balance Great co-workers

      Cons

      Unclear requirements at times. Teams are in silos.

      1.0
      Jun 18, 2026
      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, only in office twice a month

      Cons

      -Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

      1
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