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Liberty Mutual Insurance

Engaged Employer

I want to like my job, but things keep getting worse. - Claims Representative Liberty Mutual Insurance Employee Review

2.0
Oct 25, 2011
Recommend
CEO approval
Business Outlook

Pros

-Great benefits program - 401K matching & a Pension after 5 years vested -Flexible Spending Account -Employee Assistance Program - managed by 3rd party to keep confidential -Excellent health insurance

Cons

-They are great at finding ways not to pay their employees what they are worth -Health insurance is fairly pricey, but worth it -Their current reorganization of the claims department leaves many people fearful of their jobs -Unreasonable workload in claims department -There is not a structured training program for new hires, so adding a new person to the team is difficult. Co-workers are expected to train new employees along with get their current workload complete. My team currently has 3 members who have been working for the company for at least 4 months and are still taking minimal (as few as 3) claims per day, leaving the rest of the team swamped and unable to meet customer demands. -Constantly change job description and demands without adjustment of pay. -I got "promoted" but it was considered a lateral move so there was no pay increase. Now that job is being changed to take on more claims (especially more complex claims) and I am still making what I made in an entry level position. -There is no negotiation for pay increases. You get what they say. It doesn't matter about your education, achievements, or the challenges that you have faced.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great work culture Flexible schedule No overtime Good career opportunities

Cons

If working a technical position, they pay less than average

3.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote flexibility. Extensive training and licensing period.

Cons

Not a real inbound sales position. You speak with dummies spitting their information to third party websites promising them cheap insurance. Then those people claim “you called me!”

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