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Liberty Mutual Insurance

Engaged Employer

Overworked and under appreciated - Senior Customer Claims Representative Liberty Mutual Insurance Employee Review

3.0
Aug 31, 2011
Recommend
CEO approval
Business Outlook

Pros

1 - Pay was on par with industry. 2 - Benefits package was decent.

Cons

1 - The case load you are expected to manage is unreasonable 2 - Supervisors/Team Managers have an over inflated sense of self worth 3 - You are monitored much too rigidly - I was told I was going to the restroom to frequently 4 - Negative feedback is doled out too often and too easily while positive feedback is rare (feedback from the Supervisors/Team Managers)

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great work culture Flexible schedule No overtime Good career opportunities

Cons

If working a technical position, they pay less than average

3.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote flexibility. Extensive training and licensing period.

Cons

Not a real inbound sales position. You speak with dummies spitting their information to third party websites promising them cheap insurance. Then those people claim “you called me!”

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