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Liberty Mutual Insurance

Engaged Employer

Customer Service with a Twist - Customer Service Representative Liberty Mutual Insurance Employee Review

1.0
Mar 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive environment with your close coworkers.

Cons

You are required to help the sales team, but the sales team gets the commission. You are tracked every second you sign in, you better hope you do not need to use the bathroom or your manager will call you and ask why your call metrics are so bad.

Explore other reviews about Liberty Mutual Insurance

5.0
Feb 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Culture with plenty of work, diversity, slack/teams, rec rooms, plenty benifits

Cons

non that I can think of

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Liberty Mutual Insurance Response
3mo
Thank you for sharing your feedback! We're glad you're enjoying the culture and benefits at Liberty Mutual.
1.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

There are no pros to working here. I just thought of one, you have a chance to work remotely so you don’t have to see your toxic, incompetent manager in person every day.

Cons

Toxic, hostile culture Favoritism to the extreme 50-60 hours a week work but get paid for 40 Being forced to give your manager a 9-10 on a survey when they don’t deserve it to avoid fear of retaliation Coworkers crying and having panic attacks on a daily basis Just everything

2
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