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Liberty Mutual Insurance

Engaged Employer

Average customer rep role - Customer Service Representative Liberty Mutual Insurance Employee Review

3.0
Jan 6, 2026
Recommend
CEO approval
Business Outlook

Pros

team environment, benefits, short commute, not a complex job.

Cons

opportunity for growth, senior management is not very supportive.

Explore other reviews about Liberty Mutual Insurance

5.0
Apr 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Exposure to upper management and company

Cons

Quick rotations around the company

2.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved my direct team members and managers, they were amazing, benefits are great, learned a lot!

Cons

Unfortunately it’s the senior management teams that is out of touch that is causing the mass turnover and issues, I’m now a senior executive at another carrier and I’m seeing many very talented experienced Liberty complex adjusters being forced and pushed out due to obvious targeting tactics that Liberty does; they have been sued for this issue on numerous occasions, so this behavior needs to stop.

2
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