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Liberty Mutual Insurance

Engaged Employer

Went downhill so fast - Sales Advisor Liberty Mutual Insurance Employee Review

1.0
Nov 1, 2025
Recommend
CEO approval
Business Outlook

Pros

remote work, decent middle management

Cons

Upper management is toxic, constantly raising the goals to unattainable levels, cost cutting creating toxic environment, investments in the worst possible leads, prepare to be laughed at by customers over rates. They knowingly and intentionally slowed down business, affecting customers, and employee compensation without batting an eye. They don’t care about their employees anymore.

Explore other reviews about Liberty Mutual Insurance

5.0
Apr 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great work life balance and opportunity for growth

Cons

As a private company opportunities arise only when people move roles

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

1
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