Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Liberty Mutual Insurance

      Engaged Employer

      Liberty Mutual Insurance reviews

      Lots of benefits and rewards - Customer Service Specialist Liberty Mutual Insurance Employee Review

      5.0
      Jul 1, 2011
      Customer service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      -PAID training to recieve your property casualty license -Incentive based pay -Clear "metrics" that you can honestly meet and exceed to get raises/promotions -Fun work environment -Holidays off/time and a half (if your day off lands on a holiday you get another day off to compensate) -Accrue time off (best way to earn vacation time, you get vacation time just for coming to work!) -Constant rewards in the form of bonuses, gift cards, vacations etc

      Cons

      -some sales involved though it is portrayed as a job with no sales (generate leads) -starting hours are 3pm- 11pm with one mandatory weekend day

      Explore other reviews about Liberty Mutual Insurance

      5.0
      Jun 18, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fantastic work life balance Great co-workers

      Cons

      Unclear requirements at times. Teams are in silos.

      1.0
      Jun 18, 2026
      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, only in office twice a month

      Cons

      -Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

      See reviews by: Helpful|Rating|Date|All
      Related searches: Liberty Mutual Insurance jobs | Liberty Mutual Insurance salaries | Liberty Mutual Insurance benefits | Liberty Mutual Insurance interviews
      Liberty Mutual Insurance reviewsLiberty Mutual Insurance Customer Service Specialist reviewsLiberty Mutual Insurance review