Great for Development vs Pay Inequality - Client Delivery Lead Kraken Employee Review

3.0
Aug 16, 2024
Recommend
CEO approval
Business Outlook

Pros

- Opportunity to work with diverse clients cross territory - Great for networking and everyone is super friendly - Great support for mental health

Cons

- Huge pay discrepancy across Kraken for employees of similar career history/role - No chain of feedback that is structured - Very much a "who knows who" culture - No clear structure for role targets or progression - Training for the role is not fully relevant to actual role responsibilities and expectations

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Kraken Response
1y
Thank you for your feedback it's really valuable to ensure that we can continue to get better as a business and as a team. As a growing company there are always topics that are still evolving. I have positive news in that quite a few of the recommendations you've made are already in place. This includes performance pay structure, our buddy system for our new joiners and our evolving training materials. However, it's clear that we can improve in communicating these. Please do get in touch with your manager to find out more and in the meantime I'll work to communicate more broadly. In terms of feedback and development, we have progression routes in place for the delivery team but career development is always unique for individuals! We've always prided ourselves on having squiggly line careers where progression is based on your skills and how you would like to grow, whilst feedback is something that every person wants delivered differently. I really encourage you to talk with your manager to be clear on how you would like to receive feedback and to have a constructive conversation about what route you'd like your career to take. I promise, you we only want to make this happen for you! You can also feel free to reach out to me (Ruby Mitchell) on this topic would be happy to talk through.

Explore other reviews about Kraken

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing work environment and people

Cons

fast growing so sometimes dissorganized

5.0
Dec 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Newhire here, extremely glad to have landed at Kraken. The company is genuinely driven by a desire to deliver the transition to a sustainable energy future. Does an amazing job of making employees genuinely empowered and accountable, in a blameless and humane setting, which gives people the authority to make themselves productive. Normally I'd consider that to be a Silicon Valley thing, but here at Kraken this has a bit of a British spin on it, being the company's history derives from the UK's Octopus Energy. The resulting mix slices through corporate politics with real talk and joviality. I just got out of one genuinely hilarious and inspirational optional all-hands which left others commenting "OMG It's my first week, does this happen every Friday???" In my department, clients (such as electrical utilities) love the way we're revolutionizing their businesses, including the way they treat their call center staff, humanizing them to become wide-ranging, informed and empowered problem solvers on behalf of their customers, instead of helpless automatons following scripts. Elsewhere, Kraken has tentacles in all kinds of sustainable tech, from sustainable generation, huge demand-flattening battery installations, domestic EV chargers, and smart meters. Business is booming, growth is spectacular, and huge markets still exist for the taking...

Cons

I'm a programmer. We have a big codebase. There is some tech debt. But show me a 2,000 person high growth company for which that isn't true. Everyone has a very sane attitude towards it. Not a biggie.

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