Slightly stressful environment, great people, - Customer Service Representative ING Employee Review

Wow, the clientele. Being a customer service representative there gave me a whole new respect to every person I speak with in regards to my accounts. I have never been sworn or put down so much in my life working there and you have no choice but to continue being professional. My tongue literally bled on a daily basis from trying not to argue back. The downsides of the company itself was the training. They try to instill two weeks of classroom training and a week of on the floor training into your mind, when in actuality a job such as this with its abundance of knowledge, should have increased training, by at least a few more weeks. Nothing is more frustrating for both the customer rep and the client on the phone, when a question is asked and you have to put them on hold to either look up the answer or finding a supervisor. Supervisors were supposed to be within arms reach but most of the time, they were either busy on calls or meetings, on breaks, or delegated it others below them. The time spent searching for help elongated the hold time, which in turn led to angry clients, which then ensued very heavy tongue lashings. I've seen grown women cry due to the stress the phone calls created. Suffice it to say, I went back to smoking within the first month of working there, which wasn't hard seeing that the majority of the business lived in the designated smoking areas. The pay, along with the cost for benefits, sucked too.