THE PLACE IS A JOKE - Customer Service IKEA Employee Review

1.0
Sep 3, 2018
Recommend
CEO approval
Business Outlook

Pros

free meals, majority of staff are nice, STAFF not management,

Cons

Never have I ever worked at an organisation with such shocking management. If your face does not fit then you will go nowhere in the business. I work in customer relations and the Team Leaders do not pull their weight.Majority of them have not got a clue how to work the systems and think they do a good job by delegating everything to co-workers to resolve. Management are never seen and also have no clue about what is going on in the department. Customer Services and Checkouts managers are an absolute JOKE. The place does not value its staff at all, its all take take take and no give. Holidays are constantly declined as FAVOURITISM is rife. And just this week we have been told that sales are low so majority of the team are having hours cut.

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5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Development opportunities and room for growth

Cons

Very low and non-competitive salaries

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work environment Pay is great for retail Job keeps you busy

Cons

Lack of communication with leadership and coworkers. Leadership seems to have favorites Schedule but know it's a pain Seems that there's people who would like the be full time or part time that are temporary right now aren't getting the positions Feels like nepotism but maybe I'm wrong. Finding out that there's family relations just seems off putting to others. Getting responses like you didn't get the job because you didn't answer your interview questions right just seems like a cop out The amount of drama happening is getting out of hand. Leadership doesn't seem to care about it.

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