Great Medical Benefits, but everything else..... - Customer Service Representative IKEA Employee Review

1.0
Jul 10, 2018
Recommend
CEO approval
Business Outlook

Pros

Benefits start at "HL2" which is 20-30 hours a week, and base pay is above minimum wage.

Cons

In short, everything else. Since they implemented a plan known as "O4G" or Organization for Growth, the care that used to be there for the employees is gone. Hours are down, which makes the whole operation harder to handle as the store is massive and customers can't get enough help. The checkout lanes are always backed up because there just aren't enough cashiers, due to the hour limitations. Customers are constantly frustrated and employees on the ground can barely take care of them because they are unequipped to do so. This makes the job exhausting and endlessly frustrating.

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5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good People, Decent money, Decent opportunities

Cons

Does not pay enough money

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work environment Pay is good Job keeps you busy

Cons

Lack of communication with leadership and coworkers. Leadership seems to have favorites Schedule takes too long to make Seems that there's people who would like the be full time or part time that are temporary right now aren't getting the positions. Feels like nepotism but maybe I'm wrong. Getting responses like you didn't get the job because you didn't answer your interview questions right just seems unnecessary The amount of drama happening is getting out of hand and leadership doesn't seem to care

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