Severe Lack of Training, but a Good Experience - Customer Service Leader IKEA Employee Review

3.0
Dec 17, 2017
Recommend
CEO approval
Business Outlook

Pros

Strong values, great benefits, restaurant discount and good enough employee discount for furniture.

Cons

Not every manager demonstrated those values, severe lack of training for new employees, not enough long-term sustainable development in job titles. Also, bad managers were not taken to task for their disrespectful and unprofessional conduct, creating a serious sense of mistrust in the whole company.

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5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good People, Decent money, Decent opportunities

Cons

Does not pay enough money

4.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

I have a very empathetic and flexible manager. Although I do meet the requirement to be in office three days a week many others do not and don’t seem to suffer for it. My work can be challenging at times, but due to the slow pace of most things here I rarely feel overwhelmed.

Cons

This is, without equivocation, the most sclerotic organization I have ever been a part of. The management structure and reporting lines are inscrutable and even after 3 years I barely understand how my team fits into the larger picture. My job is a data role, and although getting access to data has improved somewhat, it is still one of my biggest blockers.

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