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      IKEA

      Engaged Employer

      IKEA reviews

      NO REAL STRUCTURE/LOW PAY - Returns Coworker IKEA Employee Review

      3.0
      Feb 26, 2009
      Returns coworker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible scheduling, health, dental, and vision benefits.,

      Cons

      The National Call Center in Baltimore, MD does not promote from within. Management positions are not filled from within. The only way to move forward in this company is to relocate. Any movement in you current location is a lateral move with little increase in pay. There is little structure here. When the company makes changes to processes, little thought seems to be given to how these functions will be handled. Emphasis is placed on controlling cost and doing things differently. Much less focus is given to customer satisfaction and product quality. Leadership at the call center needs to be reevaluated.

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      5.0
      Apr 7, 2026
      Customer experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      • Structured, delivery focused work • Data driven decision making • Independent ownership • Impact on team efficiency & customer xp

      Cons

      • Balancing customer facing expectations with project deadlines • Scope creep with cross team processes and reporting • Managers often leaned on me for more than my formal responsibilities, which led to overextension

      4.0
      Jun 1, 2026
      Data analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have a very empathetic and flexible manager. Although I do meet the requirement to be in office three days a week many others do not and don’t seem to suffer for it. My work can be challenging at times, but due to the slow pace of most things here I rarely feel overwhelmed.

      Cons

      This is, without equivocation, the most sclerotic organization I have ever been a part of. The management structure and reporting lines are inscrutable and even after 3 years I barely understand how my team fits into the larger picture. My job is a data role, and although getting access to data has improved somewhat, it is still one of my biggest blockers.

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