Great benefits and cool colleagues overshadowed by toxic management - Costumer Service IKEA Employee Review

2.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits were great and worked with really cool people

Cons

Manager bullying employees, favoritism, mental health support wasn’t caring , pay was horrible , never any appreciation, can’t move up if you aren’t close with someone .

Explore other reviews about IKEA

5.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great managers and coworkers-felt like family.

Cons

Holidays were brutal but mainly because of the coworkers

4.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

I have a very empathetic and flexible manager. Although I do meet the requirement to be in office three days a week many others do not and don’t seem to suffer for it. My work can be challenging at times, but due to the slow pace of most things here I rarely feel overwhelmed.

Cons

This is, without equivocation, the most sclerotic organization I have ever been a part of. The management structure and reporting lines are inscrutable and even after 3 years I barely understand how my team fits into the larger picture. My job is a data role, and although getting access to data has improved somewhat, it is still one of my biggest blockers.

See reviews by: Helpful|Rating|Date|All