2.0
May 7, 2015
Current employee, more than 3 years
Omaha, NE
Recommend
CEO approval
Business Outlook
Pros
No physical work is required. The call center environment is very well kept and the computers, while a tad dated, still perform the multitasking needed fairly well. Building IT is always on top of tickets.
Cons
The only consistent aspect of the job is regular policy changes. Pay, benefits, work load, and consumer-facing policy changes occur far too much for comfort. Misinformation/mistakes produced by colleagues creates more work for everyone and the few problem colleagues are never forced out. The good ones leave, the bad ones stay.