Not for me - Guest Service Representative Work From Home Hyatt Employee Review

2.0
Feb 21, 2018
Recommend
CEO approval
Business Outlook

Pros

12 free comp rooms a year (if available) Good PTO, and great co-workers!

Cons

Mandatory over time (might be a positive to some) never having the opportunity to have full weekends off. Poor equipment, and lots and lots of tech issues! If you are down due to their system you are paid half your wage and sometimes you might be down for days as they try to figure out what the problem is. Management...This is the main reason I left, they moved teams around I drew the short stick. Many people from my team have left, and most not speak up, but every one of the left because of the management. ONE Team managers could care less, the only time I ever spoke with either manager was when I had a problem, the never coached me, or even took the time to know who I was. One of the managers (the guy who's name starts with a J) was horrible to you if you had a tech issue, he always made us feel like we were making it up. The leads were ok, the one I had was dry and boring and basically told me what I needed to do to keep from getting let go. Anyone who's been in management knows that some positive feedback is always appreciated by their employees.

Explore other reviews about Hyatt

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

hyatt employee benefits with discounted rooms worldwide

Cons

nothing really! I love it here

4.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Fair pay, decent PTO, can be a very flexible work environment if you have a caring leader. Hospitality is a fun industry that tends to attract interesting people--ability to travel and work with diverse cultures is great.

Cons

Constant reorganization/restructuring post-COVID, and growth that outpaced scalable infrastructure. Some long-time employees very set in their ways, can be hard to make meaningful impacts on ways of working even when the org has changed on paper.

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