Reservations - Reservations Hyatt Employee Review

2.0
Nov 1, 2016
Recommend
CEO approval
Business Outlook

Pros

Free rooms. Long training. Nice coworkers. Fairly easy job once you learn all the departments.

Cons

Zero time in between calls. Not allowed to clock in early to bring up programs or read daily emails. Must clock in only for call taking. Surely class action lawsuits on the way. - Back to back calls with the most stringent stats you must adhere to. Lost time, unavailable time. Must sell rewards program and credit card on just about every call, credit card has terrible pitch "spend 2000 in 90 days" I've had multiple customers laugh right in my ear.

Explore other reviews about Hyatt

5.0
Jan 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay Professional area Compassionate, yet professional management Amazing location Accommodation provided for 1-2 months

Cons

Housing is unaffordable in the town

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great management Awesome hotel benefits No mircomanagement Great remote experience

Cons

Mass layoffs was a huge issue as that is why I am no longer with the company.

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