Pros
Was able to learn how corporate doesn't care about people, which changed my expectations of work in general. Glad I learned early.
Cons
Worked as CSR spent a lot time improving processes on my own time to make my department and co-workers hit their metrics and streamline processes while also doing call center agent work when customers called in. Worked weekends and long nights too, and didn't get paid for it correctly. So much so Humana lost a class action lawsuit about this and I got a check years later for money not paid on my hard work. Got fired on my annual review because they said I sent 1 email 6 months prior off my computer that wasn't a Humana corporate email.. I sent an email to one of my friends because I couldn't reach him on his phone. - That's a fireable offense? smh Humana knew about this for 6 months, but instead of letting me know the day it happened that this wasn't allowed, they held on to it for 6 months.. worked me like a dog without pay, and then let me go on my annual review even though I went way beyond my job duties to create more streamlined processes in my department by creating macros and SOPs to improve their bottom-line. This is def the job you want to "quiet quit" if you can. Better yet, just stay unemployed.