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      Humana

      Engaged Employer

      Humana reviews

      Terrible, do not work in call center!!! - Inbound Contact Center Representative Humana Employee Review

      1.0
      Nov 16, 2020
      Inbound contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedule, work from home position.

      Cons

      This company’s lack of ability to transition to virtual training is ridiculous. Was one of 30 hired for a 6 month position and after the first week, 11 people were left. Training was rushed and lacked real practice and explanation of what the job entailed. Our team lead was amazing, but the overall supervisor did not know anything and took forever to get back to you when you had a question.

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      5.0
      Jan 26, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Transforming to meet the needs of the members and the market.

      Cons

      Transformation can be uncomfortable, but it supports innovation.

      1.0
      Jun 22, 2026
      Utilization review nurse
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from home, that’s about it.

      Cons

      Micromanaging, forced to help team members while you’re behind on your own caseload. Denied PTO requests, no PTO all summer and no PTO until the end of January 2027 (that’s supposed supposedly when they will be done ramping up with all their new employees.) a bunch of meetings weekly that are pointless. A weekly case conference where they are forcing nurses to present a complex case in front of over 300 people on zoom. Process changes change constantly, there are no job aid or guideline that help you make a Clinical decision but you will get out of it if you do it incorrectly. Save yourself the trouble and apply somewhere else. It is not worth it.

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