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      Humana

      Engaged Employer

      Humana reviews

      It's a Job...You Don't Work on the Weekends - Customer Care Advocate Humana Employee Review

      3.0
      Oct 24, 2025
      Customer care advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is much better than some WFH jobs. I have an OUTSTANDING Supervisor.

      Cons

      Always pressuring you to spend less time on the call, know that the beneficiaries call with more complex issues. Seven minutes per call will not cut it. Everyone is winging it, no straightforward answers. You have to go on a "Dora the Explorer" adventure just to find the real answer. That takes way more than seven minutes.

      Explore other reviews about Humana

      5.0
      Jun 17, 2026
      Associate vp
      Recommend
      CEO approval
      Business Outlook

      Pros

      Making all the right moves to be a leader in 21st century health care.

      Cons

      Legacy technology and corporate structures still create friction, but improving.

      3.0
      May 14, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting work, decent benefits, ability to work from home

      Cons

      Cutthroat culture that does not care about employees or their well being, focus on profit at the expense of people, continuous layoffs and outsourcing initiatives

      2
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