Mediocre Dinosaur. Limited Progression - Senior Marketing Manager Hilton Employee Review

3.0
Jun 16, 2015
Recommend
CEO approval
Business Outlook

Pros

- Great opportunities to live and work around the globe if you're interested in relocating - Depending on which team you're in you may learn a lot - Half-decent benefits - Good for those who enjoy traveling for business

Cons

- Corporate team members are generally not best in class and many seem to have fallen into their positions without much real expertise, especially the marketing team. - Very difficult to make changes quickly as there are too many people, some of whom do the same jobs but are in different. - Male dominated culture with old-school attitudes (as you would expect in the hotel industry). Not forward thinking or progressive. - General lack of respect for female team members because the company is hierarchical and male dominated i.e General Managers, Hotel Owners, Senior Mgmt tend to be male and operate as if it is still 1982. - Terrible team member travel program. Completely pointless - just for show. - There is so much apathy within the company and so many people who are jobsworths, no real innovation is possible. Teams don't work in harmony with each other. There is a lot of distrust between hotel teams and corporate teams and also within the corporate side itself. - Not much career progression because of limited training and inward-facing culture

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5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Health insurance for me an my partner

Cons

I don't have any cons

2.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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