Pros
Employee reservations at OWNED and MANAGED properties are free, plus reduced rates at many other properties. It's always nice when representatives from specific locations come and visit the center, as they often sponsor contests and provide lunch or some sort of giveaway. However fun that is, however, you don't get extra time off the phones for it, and you have to zip past on your fifteen minute break or thirty minute lunch, grab pamphlets and freebies and pretend to hear the hotel's selling points before returning to your desk to take more calls. Also, free stays at specific properties would be better IF you could get the time off to actually take the vacation.
Cons
I found the HR department went to great lengths to create a hostile work environment requiring documentation for FMLA chronic care up to four times per year (which irritated my doctors). The manager of the call center would rather be roasting a whole pig (true story-he brought it in for staff) than actually doing his job. They are known through out Tampa for their very low start pay and nickel and diming their employees to death. They often break "promises" creating a very low morale. About the only thing positive about the call center is the paint on the walls (bright yellows, reds and blues).