If you are interested in hospitality, this is for you! - Accounts Receivable Hilton Employee Review

4.0
May 21, 2014
Recommend
CEO approval
Business Outlook

Pros

This is a good place to work if you are interested in the hospitality industry. Hilton is all about customer satisfaction and going above and beyond the call of duty and I have experienced this at other Hilton hotels/brands so it isn't just at certain hotels. They are the best when it comes to training.

Cons

I think this is a con of working with most busy hotels, but there is tension (between co-workers and departments) when the hotel gets really busy. No one really wants to make a mistake or take blame when a mistake is mistaken.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Super friendly, flexible hours, good management

Cons

On your feet for hours, miscellaneous tasks at times

2.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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