Solid company with a couple departmental issues - Anonymous employee Hilton Employee Review

4.0
Jun 5, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hilton takes pretty good care of their people; salaries are fair, benefits are good, and PTO is more than adequate. People seem to get from their jobs there (both in terms of promotion and retention) what they put into them, which isn't the case everywhere. Expectations for performance have been high but not unreasonable, in my experience. This is a good place to work.

Cons

At least on the eCommerce side, getting meaningful things done can be frustrating, since you're not only having to get buy-in from 10 brands, but also dealing with a number of territorial departments that don't want to share their toys. The department also can't seem to figure out what it wants to be or what its goals are, which can leave employees wondering if they are there to provide customer service to hotels, improve the websites, or drive revenue. It's a fairly young department so this will mostly likely get better, but there are currently growing pains.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Super friendly, flexible hours, good management

Cons

On your feet for hours, miscellaneous tasks at times

2.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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