Mediocre Job, little room to move up. - Front Desk Agent Hilton Employee Review

3.0
Apr 24, 2009
Recommend
CEO approval
Business Outlook

Pros

Co-workes that i work with make it all worth while. The guest are always a pleasure, the ease of downtime basically getting paid for doing nothing. Easiest of other jobs i've had

Cons

Managment some times is not that great. Guest that take it out on you when its not your fault.

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5.0
Feb 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good compensation and hours, friendly managers

Cons

a little bit disorganized and rude customers

3.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great staff and lowermanagement. Last general manager was unfriendly and not very helpful.

Cons

I was supposed to get long tenure status for lifetime friends of family with my veteran status. Worked at Hilton 9+ years. Supposed to get 1 year for my veteran status (according to the handbook at that time) which would make 10 years. HR supposedly turned in application in August 2024. I even followed up and was told they were working it. It's been almost 2 years and haven't heard anything yet. Very disappointed and dissatisfied. Guess I won't be staying at Hilton Hotels.

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