Decent perks, but very inflexible job. - Reservation Agent Hilton Employee Review

3.0
Sep 28, 2012
Recommend
CEO approval
Business Outlook

Pros

Great perks like free and discounted hotel rooms, on site gourmet coffee. Hotels from around the country would set up tables and hand out freebies.

Cons

Nearly impossible to change your shift. I was hired for the 10-6 shift, which was all that was available at the time. I put in a request to change to the morning shift, for when it became available. They refused unless I gave them a letter from a university or another employer showing my current shift conflicted with school or another job - -that is the only reason they will accept for a shift change. They won't let you change due to family obligations, or any other reason! The next day they advertised jobs for the shift I requested, and hired a bunch of new employees giving them the hours that I requested. Some promotions are based solely on seniority. Low pay.

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5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Health insurance for me an my partner

Cons

I don't have any cons

3.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Free lunch in breakroom Hilton discount at a bunch of hotels

Cons

Not enough managers Departments do not get along communication break down gets sloppy does not hire from within mysogynistic directors

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