Pros
*Work from home *Good insurance benefits *Some colleagues and managers are good people. Despite my following complaints, I've actually made quite a few good friends here. *It's a pretty sweet deal if you can work your way into a management position. Then, you can stand around chatting all day, take 3 hour lunch breaks, and go to "leadership conferences" aka eating and drinking on Hilton's dime while your subordinates are being worked to death.
Cons
*Overall, the environment is toxic/gossipy/negative. *Most managers are incompetent, upper management especially is out of touch. With a few exceptions, most of the managers do not know how to effectively manage people. They turn to micro-managing because they don't know what else to do. Everything you say and do is constantly scrutinized and picked apart. *Well, it's a call center job. Like any call center job, you are treated like just a number. Basically, expect to be treated like a call-taking robot. Your manager will not care if you are sick, if a family member is sick or if a close friend just died. You exist to take calls, your individual life circumstances simply do not matter here. *Extremely repetitive, you are basically saying the same thing and answering the same questions all day long. *Calls are nonstop all day, no time to take a breath or a sip of water between calls. Be prepared to take a lot of abuse by people who act like hotel reservations are a matter of life and death. *They say scheduling is flexible; what that means is that YOU will be flexible for THEM, expect no work/life balance if you're on a full-time set schedule. After being there for 10 years, I was rewarded by being forced to move from a decent daytime schedule to working an overnight schedule. Totally ridiculous and impossible to have any sort of life outside of work with that sort of schedule. *Team member travel rate is very difficult to find available, even when booking a year in advance. Good luck finding a date where the rate is available AND you can get PTO approved to actually go. It's a joke. I actually liked the job when I first started, but it's changed a lot over the past several years. The overall employee morale has seriously declined and it's obvious why. By the end of my time here, I developed serious problems with anxiety and depression. Getting out of there has been life changing in the best possible way. It might be tolerable for someone who is just part-time, build a schedule and can give hours away. But relying on this job as your sole source of income and working 40+ hours a week was honestly soul-crushing.
