Love the line or work - Front Desk Clerk Hilton Employee Review

4.0
Dec 1, 2008
Recommend
CEO approval
Business Outlook

Pros

Working for Hilton Brand hotel has been an great opportunity for me. It did not take me very long to move up in the company. I enjoy my leadership team and the duties they assign to me every day. Knowing that my leadership team will back me up on decisions I make to take care of my guest is a big deal in my eyes. I also enjoy knowing that the company is structured as such that feedback and personal growth is more than just something you read in a manual but they actually apply it to everyday situations. I would have to say it was one of the best companies I have worked for.

Cons

Just as sure as the sun will rise and fall everyday, every company does have a downside. I do wish that I would recieve more monetary compesation for the job I perform but I bet the majority of the world thinks they are underpaid for their line of work. Another downside I would have to honestly point out is job security. I guess that I have been spoiled from working in call-centers where you have to do something extreme to get fired. I have learned that as long as you are doing the job to the best of your abilities, the company wants to keep you.

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5.0
Feb 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good compensation and hours, friendly managers

Cons

a little bit disorganized and rude customers

3.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great staff and lowermanagement. Last general manager was unfriendly and not very helpful.

Cons

I was supposed to get long tenure status for lifetime friends of family with my veteran status. Worked at Hilton 9+ years. Supposed to get 1 year for my veteran status (according to the handbook at that time) which would make 10 years. HR supposedly turned in application in August 2024. I even followed up and was told they were working it. It's been almost 2 years and haven't heard anything yet. Very disappointed and dissatisfied. Guess I won't be staying at Hilton Hotels.

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