Good People - Challenging Environment - Customer Service Specialist Henkel Employee Review

4.0
Dec 5, 2016
Recommend
CEO approval
Business Outlook

Pros

Great people in terms of intelligence, teamwork, and willingness to collaborate. Culture can be dry but not because of a lack of good people. Pay was also competitive, as well as benefits.

Cons

Upper management/Executive team are all Europeans from the company headquarters in Dusseldorf, Germany. This is a con as the leadership is from a distance, which is challenging in terms of understanding local issues. There was some sentiment that Americans were not as highly valued as their German counterparts. I saw evidence of this when asking about ex-pat assignments. It is rare for Americans to go to Dusseldorf but common for Europeans to be in North America. There was also a general lack of training in my department, which frustrated me, as I wanted to learn more to grow into new positions. Felt "contained" during the end of my time at Henkel.

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5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Focus on employee development. International opportunities.

Cons

Lots of complicated processes. Silos.

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice people International Opps Community (but depending on site)

Cons

Experience highly depends on manager and site

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