2.0
Mar 8, 2011
Anonymous employee
Former employee
Recommend
CEO approval
Business Outlook
Pros
Well, it's a job -- in this economy, that's something, I guess. The pay and benefits are consistent with other call centers.
Cons
Customer service is a stressful job no matter how you cut it; people are unhappy when calling in, and they transfer their dissatisfaction with the company to you as a person. This can be tempered with good management, but that's not how Sitel operates. Favoritism abounds and it doesn't matter how well you do your job, you're not going to get off the phones unless you're the supervisor's BFF.