No support - Anonymous employee Foundever Employee Review

1.0
Apr 25, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Not much for pros. Paid training. Other campaigns to work if you get tired of one. They have all the equipment for you.

Cons

Poor pay, no support when working on campaigns, when you do get help there is major attitude and no help with product. Come to find out the help is the same people you were in training with. All you get use your tools. Coaches had no clue about product or procedure. Promised one schedule and it constantly changes without warning. I was putting my notice in because my experience was getting worse when I was told if I stayed I would go to the next campaign and I wouldn't have these issues. Needless to say the communication wasn't there because I was let go after the temp job was over but they forgot to inform me. Great thing is I can apply again in 6 months! <<< Sarcasm!

Explore other reviews about Foundever

2.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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