Pros
Only one - met some pretty cool people. Being in the trenches really solidified the bond of friendship akin to going through boot camp together. We saw things, man.
Cons
-The product being supported is a BEAST. They pay well under market value for the size of the product you have to support, plus support for peripheral devices not branded by Forcepoint. -For tech support, there are only a couple of good managers. So hopefully you get one of them, otherwise, they won’t have your back with customers; they will ask you to go outside scope of your job constantly. -No room for growth in your position, and you will not be able to move teams because tech support is ALWAYS understaffed. Managers make no effort to foster employee growth for career development. -High turnover of -talented- employees because the company refuses to pay appropriately or provide promotions in a timely fashion. -Must sit in phone queue all day to pickup incoming calls which leaves very little time to take care of existing cases because they are rarely first call resolution. -Teams are so understaffed employees have difficulty getting PTO approved. -If you need another team to assist with a customer, you could be waiting days because all teams are understaffed (except maybe sales).
