CSR - Customer Service Representative FedEx Office Employee Review

2.0
Apr 25, 2015
Recommend
CEO approval
Business Outlook

Pros

None come to mind. The environment is dull at best, oppressive at worst. The one "good" is that the employees somehow bond together under the difficult conditions.

Cons

No work/life balance. I take off one day per year to remember my deceased brother with my family. I was told my job was in jeopardy if I did not come in. I came in and was strongly disciplined for being in a bad mood. The opinions of employees are taken (via focus groups) and summarily dismissed. The salary is good for entry level but growth is non-existent, I still know one employee that has been there 10+ years and lives in utter poverty.

Explore other reviews about FedEx Office

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

do not micro manage encourage making decisions on your own team work

Cons

work from home so you are secluded and it is hard to meet other teams to advance your career

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Have a Strong staff and great customers -for the most part. Don't see my boss but 1-2 month.

Cons

The corp fluff to accomplish something. Setting all these goals and targets then forget about 90% until it's time to do the yearly "anonymous" survey. Then you see which stores had how many surveys done. 🙄 Keep it short and sweet it would be more effective. Have outstanding customer service but don't do anything personal in your store to recognize your customers. Be different but don't show it 😂 Working for Amazon now with no more pay. It benefits the store not us in our paychecks. At times unrealistic expectations with a high volume store and a staff of 4-5.

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