Pros
- This job provides good clerical and office skills to a person like myself with no degree. - Working with customers to complete unique projects is very rewarding - FedEx benefits are great. Medical, Dental, Paid Holiday, etc
Cons
- Middle Management (in my district) is terrible. They don't mean what they say and their is constant backbiting and petty behavior - The opportunity to move up is constantly talked about but the management is not intentional in building their employees skills - There is a lot of responsibility and not many employees which in turn cause a lot of stress on the workers and customers. - KPI metric system is deeply flawed. A perfect survey is ruined if you get one 9 out of 10. Management shows no understanding that not every survey can be perfect -The amount of work for the stress just is not worth it -Micro managing on things such as the "4 key phrases" which are not possible or natural with all customers