Account Executive - Account Executive FedEx Office Employee Review

3.0
Dec 3, 2018
Recommend
CEO approval
Business Outlook

Pros

Great benefits, compensations is on par with similar AE offerings.

Cons

The company is has become very administrative centric and less about selling and getting in front of customer. Micro-management has gotten worse and leadership has changed to enforce more work and activity and has done nothing to compensate for these changes. Many tenured reps have either been let go or quit. The time it takes to sign new contracts is ridiculously long. Lots of back and forth with large companies and legal departments to sign a simple print agreement. Very frustrating when the bottom line is to prospect and sign new business. Too much red tape and too many people get involved to sign an otherwise quick and lucrative deal. Customers have been turned off because of this. They also eliminated the Field Account Executive position almost overnight in May with little warning and have put more work and strain on the Customer Service Specialists or “Jr. Account Executives” with new compensation packages or salary increase.

Explore other reviews about FedEx Office

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

do not micro manage encourage making decisions on your own team work

Cons

work from home so you are secluded and it is hard to meet other teams to advance your career

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Have a Strong staff and great customers -for the most part. Don't see my boss but 1-2 month.

Cons

The corp fluff to accomplish something. Setting all these goals and targets then forget about 90% until it's time to do the yearly "anonymous" survey. Then you see which stores had how many surveys done. 🙄 Keep it short and sweet it would be more effective. Have outstanding customer service but don't do anything personal in your store to recognize your customers. Be different but don't show it 😂 Working for Amazon now with no more pay. It benefits the store not us in our paychecks. At times unrealistic expectations with a high volume store and a staff of 4-5.

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