Concierge - Anonymous employee Expedia Group Employee Review

4.0
Aug 16, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Opportunity for advancement Ability to make high commission Working for a company with brand recognition Get to build a better sales repertoire Chance to work along side other top-of-the-industry companies.

Cons

Sales focus is starting to outweigh the customer service aspects. Being labeled as a concierge CS should be regarded more highly in my opinion. Management is sometimes hard to reach in a timely manner for CS issues because all work in the field and are just as busy.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

work life balance lots of pto

Cons

limited room for growth in the company

2.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, supportive manager, and genuinely pleasant colleagues.

Cons

Frequent reorgs and shifting strategic direction made it difficult to build momentum or plan long‑term. Over time, contractor roles became increasingly narrow and production‑focused, which limited opportunities for meaningful skill development. Responsibilities that originally included project management were reduced to primarily email production work. There’s also a broader corporate pattern where work is expected to be completed exactly as written, with little room for judgment or improvement. Even small, quick optimizations can lead to pushback rather than appreciation, creating an environment where going “above and beyond” requires multiple layers of approval — which defeats the purpose of being proactive in the first place. Finally, there’s an in‑office expectation (less strict than for full‑time employees, but still present) for work that can be done entirely remotely. This tends to benefit highly social personalities, but for those who prefer focused, independent work, it feels unnecessary. Social dynamics also play a noticeable role; if you’re not immediately well‑liked or you make a single early mistake, it can create a self‑fulfilling perception that’s difficult to overcome.

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