Pros
Being a company based in UK, upon expanding in Canada, all efforts are in place to ensure BC labour rules are met. Management engage on genuine personal levels to ensure employees are recognized for effort and are always available when needed. Reasonable pay structure comparable to similar jobs, bonuses are in place and achieveable( though I haven't made one yet,lol) absolutely beautiful break room amenities! The schedule of hours is ever rotating in order to suit employees needs in conjunction with company needs.
Cons
The bonus system makes sense in relation to attendance and performance, however, the 'mistake' aspect of performance truly needs to be a lot more scrutinized. For example, if a 'non critical' mistake occurs and there is no affect on the game for players and can be resolved without complaint then the dealer should not be penalized. Some of these simple mistakes are made while dealers are distracted applying superb customer interactions/service.